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The frequency depends on how often the hot tub is used and the quality of the water. Generally, it’s best to change the water every 3 to 4 months. If you notice that the water is deteriorating or has a noticeable odor, you may need to change it sooner.

Yes, our hot tubs are designed for year-round use. Just make sure to maintain the proper water temperature and keep the tub covered when not in use to minimize heat loss.

Filter replacement frequency depends on usage and water conditions. Typically, filters should be replaced once a year.

Start by checking whether the power is turned on. If the power supply is active but the pump still isn’t functioning, there could be a malfunction. In this case, we recommend contacting a professional technician for inspection and repair.

The jets may be clogged, or there could be an issue with the water pipes. You can try cleaning the jets or checking the water pipes for any breaks. If the problem persists, you may need to contact a professional for repair.